As a trusted local florist in Bethnal Green, our commitment is to deliver only the freshest flowers to homes and businesses in our community. We understand the importance of quality and reliability when it comes to flower gifting and décor. For this reason, every bouquet and arrangement we create comes with our Fresh Flowers Guarantee, ensuring your enjoyment of beautiful, long-lasting blooms.
If you receive flowers that are damaged upon arrival, please accept our sincerest apologies. While we take great care in packaging and delivering your order, sometimes accidents may occur during transit. Should this happen, we request that you notify us as soon as possible—ideally within 24 hours of delivery—so that we can resolve the issue promptly. Photographic evidence of any damage is appreciated to help us assess and address the situation effectively.
We guarantee that our flowers will remain fresh and vibrant for a minimum of five days from the day of delivery, provided they are cared for as instructed. If your flowers fail to maintain their freshness within this window, please contact us straight away. Details regarding flower care are included with every order to help you extend the life and beauty of your bouquet.
Your satisfaction is our priority. If your flowers arrive damaged or do not meet our freshness guarantee within the first five days, we will offer you either a full refund or a free replacement—simply let us know your preference. In cases where a replacement is issued, we will prioritise delivery at the next available slot to ensure you receive your flowers as soon as possible. Refunds will be issued to the original payment method and processed within a timely manner, subject to payment provider schedules.
We value all feedback from our Bethnal Green customers, as it helps us to continually improve our service. If you are dissatisfied for any reason, please let us know. To raise a complaint, contact us through our website or by your chosen method of communication referenced in your order confirmation. Kindly provide your order details and a clear explanation of your concern. Our team aims to respond to all complaints within 48 working hours, and we are committed to resolving any issues transparently and fairly.
Florist Bethnal Green is proud to be a trusted part of the local community, delivering exceptional service to both private residents and businesses in the area. Your trust and satisfaction are at the heart of what we do, and we stand by our promises with every arrangement. Thank you for choosing us to bring fresh, beautiful flowers into your home or workplace.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
