Welcome to Florist Bethnal Green. These Terms & Conditions apply to all customers ordering flowers and related products for delivery in Bethnal Green and the surrounding areas via our website. Please read them carefully before placing your order. By ordering from us, you are agreeing to these terms, which form a legally binding contract between you (the customer) and Florist Bethnal Green.
These Terms & Conditions govern all online transactions for flower delivery services conducted through the Florist Bethnal Green website. They supersede any representations made elsewhere unless otherwise agreed in writing. These terms apply to customers ordering for delivery within Bethnal Green and nearby locations.
a) Placing Your Order: To place an order, select your desired floral products from our online shop, choose your preferred delivery date, and complete the checkout process. Please ensure that all delivery details provided are accurate, including recipient name, address, and contact information.
b) Acceptance of Orders: All orders are subject to acceptance and availability. After placing your order, you will receive an order acknowledgment email which confirms that we have received your order. This email does not constitute acceptance of your order. Acceptance occurs only once payment is received and we have confirmed the ability to fulfil your order as specified.
c) Substitution Policy: Due to seasonal variations and supply, some flowers or packaging may vary from those pictured on our website. If substitutions are necessary, we guarantee that they will be of equal or greater value and quality. We will endeavour to contact you if the main flower type needs to be substituted, but reserve the right to proceed as required to fulfil your order efficiently.
a) Delivery Areas: We deliver throughout Bethnal Green and surrounding areas. Delivery charges may vary depending on the delivery location and are specified at checkout.
b) Delivery Dates and Times: While we will do our utmost to deliver on your selected date, exact delivery times cannot be guaranteed. Deliveries are carried out from Monday to Saturday, excluding certain public holidays unless otherwise specified on our website. In the event of factors outside our control (such as traffic delays or adverse weather), we will notify you of any significant delay as soon as possible.
c) Failed Deliveries: If no one is available to receive the delivery, we will, wherever possible, leave your flowers in a safe place or with a neighbour and post a delivery card through the recipient’s door. If delivery is not possible, we will attempt to contact you for further instructions. Additional charges may apply for redelivery.
a) Prices: All prices displayed on our website are in GBP (£) and include VAT where applicable. Delivery charges are communicated during the order process, prior to payment.
b) Payment Methods: We accept major credit and debit cards. Payment must be made in full at the time of ordering. Your order will not be processed or dispatched until payment has been received and cleared.
If you receive an incorrect or incomplete order, please notify us within 24 hours of delivery. We will investigate and, where appropriate, offer a replacement, refund, or other suitable remedy at our discretion. Photographic evidence may be requested to facilitate resolution.
a) Cancelling an Order: You may cancel your order, provided you notify us at least 24 hours before the scheduled delivery date. To cancel, contact us with your order details. Orders cancelled after this period cannot be guaranteed a refund, particularly if the flowers have already been prepared or dispatched.
b) Amendments: If you require changes to your order (such as delivery details or message card text), please contact us as soon as possible. We will do our best to accommodate amendments provided your request is received before the order is despatched. We cannot guarantee changes requested after preparation or collection by our delivery service.
Refunds are considered on a case-by-case basis. We will provide a refund or replacement if your order is not delivered due to our error, or if it is proven (with sufficient evidence) that the flowers arrived in a significantly unsatisfactory condition. We reserve the right to request photographic proof to support any claim.
We take pride in the high quality of our flowers. All arrangements are hand-prepared using fresh blooms. However, as flowers are perishable and subject to natural variation, no two arrangements will be exactly the same. Please follow any care instructions provided to ensure long-lasting enjoyment of your flowers.
a) Limitations: Our total liability for any claim arising out of or in connection with any sale shall be limited to the price of the products supplied. We do not accept liability for consequential loss, indirect loss, or loss of enjoyment, except as expressly required by law.
b) Events Beyond Our Control: We are not liable for failure to perform any obligation under this contract if the failure is caused by unforeseen events beyond our reasonable control, including but not limited to natural disasters, severe weather, strikes, accidents, or transport delays.
You are responsible for ensuring delivery information is accurate and complete. Florist Bethnal Green cannot accept liability for failed or delayed delivery where inaccurate, incomplete, or unclear information has been provided. You must not use our website in any way that is unlawful or fraudulent, or for any unlawful or fraudulent purpose.
We keep all customer information private and comply with relevant UK data protection laws. Any information provided during the order process will be used only for the purpose of fulfilling your order, providing customer service, and improving our website and services.
The content of the Florist Bethnal Green website, including text, images, and product designs, is protected by copyright and may not be copied or used except with express written permission.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to vary these Terms & Conditions at any time. Any changes will take effect when posted on our website. Your continued use of our site constitutes acceptance of the modified terms.
If any of these terms are held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms & Conditions, together with our Privacy Policy and any order details provided at the time of purchase, constitute the entire agreement between you and Florist Bethnal Green concerning your order. No other terms, conditions, or representations, whether written or oral, shall form part of this agreement, unless agreed in writing by Florist Bethnal Green.
If you have questions about these Terms & Conditions, or need to contact us regarding an order or any aspect of our service, please use the contact form provided on our website and we will respond as promptly as possible.
These Terms & Conditions apply to all users and customers residing in or arranging flower deliveries within Bethnal Green and neighbouring areas. If you are unsure whether your location is covered, please consult our delivery area information before placing an order.
Thank you for choosing Florist Bethnal Green for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 125 Roman Rd, Bethnal Green, London, E2 0PL.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Bethnal Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Bethnal Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
